When an EHR (electronic health record) is implemented, every employee is affected in some way. For example, front desk staff may be asked to change the way they register patients, usually because the new EHR system may need different information to be entered. Providers will often have to change the procedures of how they enter progress notes in the electronic health record. People’s daily routines will be disrupted by the training schedules, the need to accommodate implementation I.T.consultants in clinical areas may include having resources and people reallocated to additional project tasks. As a result of these demands, it is always important for all staff to see an immediate, direct benefit from their added workloads associated with EHR planning.
Achieving short-term staff goals during the project planning phase will help address some of these staff expectation. For example, announcing the increasing the utilization numbers of electronic health records used per day motivates those staff responsible for the task, and helps everyone to gauge the progress being made. Project leaders must frequently revisit the project goals (weekly is best) to adequately inform staff on the I.T. Projects progress. Regular reporting to all staff of the forward progress being made towards goals helps everyone stay on board with a success oriented project. At the same time, for staff morale to remain positive their input should be continuously solicited, valued and answered. Clearly, a rapid and effective solution based response to problem issues is an important strategy for keeping the EHR planning project progressing in a goal-oriented direction.